COVID-19

Book with flexibility and confidence

Since 1978 Snowbreaks have been operating ski holidays and our aim is to ensure we offer our guests a memorable and stress-free holiday on and off the slopes. Along with running ski holidays for over 40 years, we also own our hotels giving you extra peace of mind. 

COVID-19 GUARANTEE

  • FREE AMENDMENTS up to 14 days before you travel

  • COVID-19 refund guarantee

  • We own our hotels, for peace of mind

  • Operating for over 40 years in the French Alps

This winter season we will continue to offer great value for money ski holidays but due to COVID-19 things might seem a little bit different and we know it may affect both travel and our customers. Therefore, this upcoming season we will continue to offer greater flexibility and peace of mind for all bookings.

Peace of mind if you change your mind

FREE AMENDMENT (for bookings made before 15th September - You can amend your holiday free of charge up to 14 days prior to departure, to any alternative 2022/23 ski holiday. This allows you the freedom to change your dates and/or resort (you would need to pay any difference in the price if there was an increase in the holiday price). Alternatively you may wish to claim on your travel insurance.

 

You can also make further changes to your rebooked holiday on the same conditions shown above if needed.

 

For example, if you changed your booking from January you could rebook for later in February or early March.  You would then also be able to change that second reservation date to another date later in the season, if you wish.

 

The normal cancellation terms would apply if you preferred to cancel rather than amend under these new offers.

Cancellations due to COVID

In the event of you or a member of your party not being able to travel due to contracting COVID-19, the cancellation for medical reasons would normally be covered by your travel insurance.

In the event of changes to government travel advice stopping travel for your ski holiday and if you are not covered by your travel insurance, you can amend your holiday FREE of charge. See ‘FREE AMENDMENTS’ above.

​If you decide not to travel at any time from 14 days up to 72 hours before departure you can rely upon our extended guarantee – FREE until further notice.

This guarantee is very flexible and allows you to decide to cancel at short notice for a wide range of reasons including:

  • Any COVID-19 related reason including you, or a member of your party or your family member

  • Change to government advice

  • Self-isolation 

  • Local lockdown.

​We are offering to provide this additional assurance to all our clients should you not be able to travel and should your insurance policy fail to pay you (see travel insurance).

We are offering by way of a guarantee:

A FULL REFUND on any monies paid in respect of ski passes, air transfers, ski carriage and ski hire. In all cases where Snowbreaks & Snowcoach has not incurred the costs or when third party suppliers not paid.

PLUS: A CREDIT NOTE for 75% for any monies paid for hotel accommodation and coach travel. This credit note can be used later in the season or carried forward to the following season. This credit note is transferable to a friend or relative if you wish and will be an amount per person. 

The guarantee is FREE on all early bookings. There is an administration fee of £25pp in the event of any claim. This fee is fully refundable in the event the cancellation is subsequently fully covered by your own holiday insurance.

Travel insurance

As always it is essential that all clients travelling abroad are properly insured for their holiday, including baggage, personal property, injury and medical bills. Most insurance policies now specify that the COVID-19 is covered in the event of medical expenses and positive COVID-19 tests. Please check your policy has been updated accordingly.

In the event of circumstances arising where you are covered under your insurance then any claims for cancellation should be made with your insurer in the normal way. Your insurance policy would normally provide you with 100% cash cover for your cancellation cost, subject to any policy excess.

However for peace of mind, if for any reason the insurance cover does not meet any claim having been reviewed and decided upon by the FOS (Financial Ombudsman Service) then you can rely upon our guarantees as set out above.

​​Advice before you arrive

Where can I find the most recent travel advice?

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and facebook.com/FCOtravel.